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Frequently Asked Questions


To quickly find a product, you can enter the search term in the text field above on the top right of the page.

No, the purchased article will be taken out of stock for you when you have paid.

Unfortunately, it is not possible to cancel or adjust an order.

We accept Visa, Mastercard and Mobicred as payment options.

Yes, all prices are including VAT in South African Rands.

If you want to use a coupon code, you can add it in your basket. There will appear a message that the code has been successfully processed. The amount will be reduced from the total. If the code is not processed successfully then a message will appear. A reason can be that the code has expired or has been entered incorrectly.

SHIPPING & DELIVERY only ships within South African borders. Should you have any queries, please reach out to customer support.

Deliveries will be completed between 3-7 working days, except over peak sale periods at which point a delivery may take up to 10 working days.

We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. If you haven’t received this message, check your spam folder it might be hiding there.


You can easily return unworn shoes, bags and accessories within 30 days of your purchase.

The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.

  1. Please visit ‘My Account’ and select the order you would like items to be returned from.
  2. We will contact you and request to fill out the returns form and package the product with the original invoice. Cards, stickers or other tags may not be removed.
  3. Steve Madden reserves the express right to determine whether a returned product is deemed resalable and returned in its original condition.
  4. If a refund is granted, please note that you will be credited by your original payment method. Please allow 7 working days from the day your return is processed for your account to be credited.

Delays in returns processing may be experienced during busy sale or promotional periods, due to higher volumes.

Steve Madden online cannot process returns or exchanges for items that have been purchased in store.

No, only a refund may be processed. Please email your order number and request to We will get in touch within 24 hours to assist you with the process.


You can send us an email:



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