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Steve Madden Legal Notice:

STEVE MADDEN South Africa is a registered trademark of The House of Busby (Pty) Ltd and its subsidiaries.

STEVE MADDEN graphics, logos, page headers, button icons, scripts and descriptions are the trademarks of
STEVE MADDEN trademarks may not be used in connection with any product or service that is not STEVE MADDEN, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits STEVE MADDEN.

All other images, trademarks, logo's, slogans not owned by STEVE MADDEN that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by STEVE MADDEN.

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Unauthorised use of this site and/or materials contained in this site may violate copyright, trademark or other intellectual property laws or other laws.

Detailed description of Goods and Services offered

STEVE MADDEN is a nationwide retailer in the footwear industry that markets and sells footwear, handbags and accessories in South Africa.

Return and Refunds Policy

The Provision of goods and services by is subject to availability. In cases of unavailability, will refund the client in full within 30 days. Cancellation of bulk orders by a customer may attract an administration fee.

If you decide to return something for any reason outside of it being defective, late or a wrong product has been received then you will have to cover the cost of delivering the item to us. If the reason for the return is because of errors on our side then we will cover the costs of returning the item to us.

Store Return and Refunds Policy

We will exchange any product purchased from this site, provided that:

  • The product is in a "as new" saleable condition as determined by us under our sole discretion and within its original packaging
  • You return the product, within 30 days after the date of purchase
  • You are in possession of a valid proof of purchase

Product that has been altered or damaged due to negligence or normal wear and tear does not qualify for a refund or exchange.

Delivery policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions. You must not make a purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for your purchase, it is deemed that you have read and understood the terms and conditions. We can only deliver to addresses in South Africa. If you have any queries, please contact us at or call us on 087 351 0634 before making any purchase through this website.

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of an order number/tracking number via email or sms. Upon purchasing any items on this website, the prices on the website do not include any Delivery/ Shipping costs.
We reserve the right to charge a reasonable fee for the delivery of orders to you. The total cost of delivery will be confirmed in the Order Confirmation.

Errors policy

Because we are constantly updating our website, at times you may bump into errors. Please report these so we may rectify the situation via

Customer Privacy Policy shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA)

Payment Options Accepted

Payment may be made via Visa, Master Card, Diners or American Express credit cards or eft, the details of which will be provided on request.

Credit Card Security

Credit card transactions will be acquired for by Peach Payments who are the approved payment gateway for Nedbank of South Africa. Credit Card Acquiring and Security Credit Card transactions will be acquired by Peach Payments who are the approved payment gateway. Customer Details will be stored separately from Card Details, which may be entered by the customer on the website.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and chooses as its domicilium citandia et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Steve Madden South Africa (PTY) Ltd

3rd Floor West Tower

Canal Walk

Century City

Cape Town



Company Information

This website is run by Steve Madden South Africa (Pty) Ltd based in South Africa trading as STEVE MADDEN and with registration number 2013/150140/07.

Export Restriction

The offering on this website is available to South African clients only unless otherwise arranged.

Risk and ownership

Risk in the Products shall pass to you upon delivery by us at the nominated Delivery Address. Until we receive full payment in cleared funds for the products ordered, ownership in the products shall remain with us.

Cancellations, returns and refunds

If you are a consumer in terms of the Consumer Protection Act 68 of 2008 (“CPA”) and any Products delivered by us are not of the type and quality or description specified on the Site, you may, within 30 days of purchase, return these Products (at our risk and expense) in exchange for a full refund.
If you are a consumer in terms of the CPA and you received any Products which:

  • contain any defects, failures, hazards or are otherwise unsafe (as defined in section 53 of the CPA); and/or
  • do not comply with sections 55 and 56 of the CPA (for example, they are not defect-free, of a good quality or reasonably suitable for the purpose for which they are generally intended), you may decide, within 14 days from the date of delivery, to return these Products to us, or have them replaced or repaired by us, at our risk and expense and without penalty.

Peace of Mind

For any products which didn’t quite meet your expectations, contact us within 30 days of your purchase of any unused products in order to secure a refund.
Unused means: physically undamaged, tags and packaging material are in original packaging.
You are entitled to cancel your order, without reason and without penalty in terms of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"):

  • Within 7 days of your receipt of an Order Confirmation.
  • Within 7 days of your receipt of the goods

You will be required to pay the direct cost of returning the Products to us if returned in terms of this clause.
If you cancel the order in terms of this clause, you will be entitled to a refund to the value of the products bought, after deducting the costs of delivery, which will be paid within 21 days of the date of cancellation.

Disclaimer of warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Third party links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

The use of the site by children

The Site is not targeted at children under the age of 18. We will not knowingly collect information from persons in this age group. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

Governing law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


    1. This Steve Madden shoe box insert competition (“Competition”) is organised and conducted by Steve Madden South Africa (Pty) Ltd (“Steve Madden”).

    2. This Competition will run from 1 July 2019 and shall continue for an indefinite period, subject to the Promoter announcing a Competition closing date on its website, no less than 30 days prior to the Competition closing date and entries received after the aforesaid notified closing date will not be considered.


    1. Participants must have a valid identity document, passport or work permit and reside in the Republic of South Africa during the period of the Competition (“Participants”/”you”/”your”).

    2. Participants may not enter or receive a prize if they are directors, members, partners, employees, agents of or consultants of the Promoter, its subsidiaries, holding companies, divisions and/or associated companies or of the advertising or promotion agencies or any other person who directly or indirectly controls or is controlled by the Promoter or their spouses, life partners, immediate family members or business partners.

    3. By entering this Competition, all Participants agree to be bound by these terms and conditions, and the Promoter’s decision regarding any issue with the Competition will be final and binding and no correspondence will be entered into.

    4. This is an on-line Competition and entry is not possible by any other means and no responsibility will be accepted for any entry that is not delivered, received or is delayed or damaged due to technical reasons, including telecommunication failure on the part of any third party service provider or otherwise.


    1. To enter this Competition, Participants must take a photograph of themselves wearing the products purchased from a Steve Madden retail store, upload the image to the Participant’s Instagram page and tag #gensteve and #stevemaddensa, before the closing date of the Competition.

    2. Incomplete or incorrect entries will not be eligible to be entered into the draw and entries must be submitted by the Participant and not by a third party on the Participant’s behalf and prior to the Competition closing date.

  4. PRIZE

    1. The Competition prize consists of a monthly R1,000.00 voucher to purchase Steve Madden products from a Steve Madden retail store.

    2. The prize may not be exchanged for cash and no cash shall be paid by the Promoter to the winner.

    3. The Promoter reserve the right to substitute the prize for an alternative prize of equal or greater value should the prize promoted not be available due to unforeseen circumstances.


    1. The prize will be awarded to 1 winner per month and will be randomly drawn and awarded by the Promoter on or before the 7th day of each calendar month during the period of the Competition. The winning Participant will receive notification of potentially winning the Competition by telephone, as soon as is reasonably possible, after the draw has taken place.

    2. The potential winner will be required to provide their name and identity number when contacted by the Promoter and the potential winner is not an actual winner unless:

      1. they have provided a copy of their identity document to the Promoter, within 1 working day of being contacted by the Promoter; and

      2. the information provided has been verified by the Promoter and matches the information contained in their Competition entry.

    3. The Promoter will make 3 attempts within 1 working day of the draw having taken place, to contact and notify the potential winner telephonically. If:

      1. the potential winner cannot be contacted personally after 3 attempts; or

      2. after first being contacted by the Promoter, is not reachable; or

      3. the potential winner fails to provide the Promoter with the required information to handover the prize;
        the potential winner will forfeit the prize and a replacement winner will be selected from the names drawn from the remaining qualifying Participants. This process shall continue until the winner has been contacted and the prize has been awarded in terms of the Competition rules.

    4. The winner may be required to sign an acknowledgement of receipt of the prize and will be required to furnish the Promoter with all information required in terms of the Consumer Protection Act.

    5. The Promoter reserves the right, in its discretion, to select an alternative winner in the event that it reasonably believes, in its sole discretion, that:

      1. the winner, is not eligible to win, has contravened any of these terms and conditions, has acted in a manner that is not in the spirit of the Competition, has conducted himself/herself in a manner which can be reasonably interpreted as scamming or circumventing the rules of the Competition and/or has acted fraudulently with regards to the Competition;

      2. it would be unlawful to award the prize; or

      3. the winner fails to accept the prize after 3 attempts for any reason whatsoever, if after first being contacted by the Promoter is not reachable or fails to provide the Promoter with the required documentation and/or information to hand over the prize.

    6. The Promoter’s decision in terms of clause 5.5 shall be final and no correspondence will be entered into.


    1. The winners have the right to decline permission to use their name or image in marketing material or participate in any marketing activity. Should the winner verbally or otherwise agree to it, the Promoter may publish the Winner’s name and images on its social media platforms and/or website, without any liability to the Promoter or remuneration due to the winners.

    2. By entering the Competition, the Participant acknowledges and agrees that his/her personal information will be shared with the Promoter and its agents to the extent necessary to conduct the Competition and for the prizes to be delivered to prize winners and travel and accommodation arrangements booked.

    3. All personal information relating to the Participants will be used solely in accordance with South African consumer and data protection legislation.


    1. The Promoter reserves the right to shorten, extend, suspend the time period of the Competition or terminate the Competition whenever it should so choose for technical, commercial, or operational reasons or for reasons beyond its control or generally for any reason whatsoever, its sole discretion. The Competition, its prize and terms and conditions may be amended by the Promoter, at any time during the Competition and will be applied and interpreted within the Promoter’s sole discretion. In such an event, all Participants waive any rights that they may have/purport to have in terms of this Competition, and acknowledge that they will have no recourse against the Promoter whatsoever.

    2. All publicity and other materials will be the sole property of the Promoter and Steve Madden.

    3. By participating in the Competition and to the fullest extent permitted by law, the Participant indemnifies, releases and agrees to hold harmless the Promoter, its associated, holding and subsidiary companies, its directors, officers, agents, representatives, organisers, contractors, shareholders, employees, successors and assigns from any and all deaths, injuries, claims and/or liabilities arising from participating in the Competition and/or acceptance, receipt, possession or use/misuse of the prize.

    4. The Promoter will not be liable for any loss suffered as a result of incomplete or incorrect information provided.

    5. The Competition terms and conditions will be governed by the laws of the Republic of South Africa and by entering this Competition you consent and submit to the jurisdiction of the courts of South Africa.

    6. For more information or for a copy of these terms and conditions visit, or call the consumer line on 087 351 0634 and contact Steve Madden Marketing (office hours 08h00 to 17h00 week days).


STEVE MADDEN Contact Details Telephonic Support: 087 351 0634 | Email Support:



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