The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.Click here to find out more about our Returns Policy.
Delivery is free on ALL orders over R800. If your order value is less than R800, the delivery fee will be will confirmed at the final order confirmation stage.Click here to find out more about our Shipping Policy.
STEVE MADDEN SOUTH AFRICA ("STEVE MADDEN") values its customers and respects their privacy.
By using the www.stevemadden.co.za website and/or making online purchases of products, you agree to the terms and conditions of STEVE MADDEN’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.
Following the posting of such changes, your continued use of the www.stevemadden.co.za website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.stevemadden.co.za website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites.
If you visit or purchase products on the www.stevemadden.co.za website, participate in a contest, survey, promotion or special offer, or shop at STEVE MADDEN or any STEVE MADDEN Affiliate, we may share your personal information with that STEVE MADDEN Affiliate, so that it can communicate with you (whether by e-mail, post or otherwise) and provide you with promotional materials and additional information about its products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy.
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We may also use third-party advertising agencies to collect data and/or serve ads when you visit our websites. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of STEVE MADDEN and the STEVE MADDEN Affiliates.
STEVE MADDEN collects the personal information pertaining to purchases of products and/ or visitors of the stores and/or visitors to the website and/or any STEVE MADDEN social media platform. This information may be shared with, the STEVE MADDEN International team. and/or a subsequent operators of a STEVE MADDEN website within South Africa. STEVE MADDEN International, has provided and will continue to provide appropriate technical and organisational security measures to protect STEVE MADDEN customers personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network and, against all other unlawful forms of processing, and the nature of the data to be protected having regard to the technology and cost of implementation.
The information we learn from customers helps us personalize and continually improve your STEVE MADDEN experience. Here are the types of information we gather.
We will attempt to limit the types of personal information we collect to only that which you consent to and which is necessary for our business interests.
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters allow you to opt out of further mailings.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
We may share information with governmental agencies or other companies assisting us in fraud investigation or prevention. We may do so when: