The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.Click here to find out more about our Returns Policy.
Delivery is free on ALL orders over R800. If your order value is less than R800, the delivery fee will be will confirmed at the final order confirmation stage.Click here to find out more about our Shipping Policy.
Delivery is free on all orders over 800 and accordingly, if your Order value is less than R800, the delivery fee will be will displayed when you checkout and recorded in your Order confirmation and invoice, which will be emailed to You.
Delivery of Your Order will be made 3 to 10 business days from the date that your Order confirmation is sent to you, except during sales and/or special events, such as Black Friday or Cyber Monday, when delivery may take up to 21 business days. We do not guarantee that Your Order will be dispatched or delivered on any particular date and time.
Your Order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and You, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of Your Order.
Two attempts will be made to deliver Your Order and should you fail, refuse or neglect to be available and accept the Order after 2 attempts, You may be liable for additional delivery charges or We may elect to cancel Your Order, in which event We will refund You the full transaction value less delivery charges already incurred and a reasonable administration charge.
Within 48 hours of your Order having been shipped, you will receive an email confirmation containing your shipping details, a tracking number and a link to track your Order.
Alternatively you can track your order by clicking on the link https://www.dpd.com/za/en/receiving-parcels/track-my-parcel/tracking-details
When your Order is delivered, You must inspect the Products and be satisfied that the Products conform to the quality and quantity You ordered and are free from any defects. You are not able to return any Products to Us with the courier and if you wish to return the Products, You must follow the returns procedure, as contained in our Online Returns Terms and Conditions, which can be found on www.stevemadden.co.za.
On arrival at your delivery point. Ring the bell or intercom and announce that you are from Dawn Wing or DPD Laser and are here to complete a delivery.
Explain to the receiver over the intercom that you will be leaving the delivery at the front door of the premises, and walking back to a safe distance (This should be a minimum of 1 meter, but preferably 5m if possible). Before walking back, make sure you take the SWAT Sticker or manual waybill off the parcel.
Once the receiver opens the door, they will pick up the parcel. At this stage you will ask the receiver for their name and surname which you as the Driver will then complete on the waybill. You will also add in the date and time, but will not sign. It is important that you complete the relationship to receiver section.
If you require assistance with your Order or have made a mistake with your order, please contact us on 087 351 0634 or firstname.lastname@example.org for assistance.