The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.Click here to find out more about our Returns Policy.
Delivery is free on ALL orders over R800. If your order value is less than R800, the delivery fee will be will confirmed at the final order confirmation stage.Click here to find out more about our Shipping Policy.
You may return Products, which You have purchased in standalone stores for a refund or exchange within 30 days of the date of purchase, provided that:
the Products are in their original purchased condition and packaging and have not been worn or used;
the price (swing) ticket and labels are attached to the Products or its packaging;
the original till slip accompanies the return and the Products are returned in the original country of purchase;
for health reasons no underwear, swimwear, pierced or body jewellery and/or soiled Products may be returned;
Products that have been altered, repaired, incorporated or added to may not be returned;
no gift cards can be refunded.
You can return defective Products, for a replacement, repair or refund, within 6 months of the date of purchase or date of delivery for lay-by purchases, provided that You bring Your proof of purchase.
If You choose to have a defective good repaired, the repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair, You will be entitled to a refund or an exchange.
Products will not be regarded as defective where the fault in the Products results from normal wear and tear, negligence or damage arising from misuse and/or improper or inadequate care of the Products and/or where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
Where applicable, We will refund You the purchase price, which You paid for the returned Products, as follows:
cash and debit purchases will be refunded to You in cash;
credit card purchases will be refunded to the credit card used to make the initial purchase;
account purchases made via RCS will be refunded by crediting Your RCS account; and
gift card purchases will be refunded either by crediting the gift card used to make the initial purchase or by issuing of a new gift card.